Refund Policy

Thank you for using Phone Simulator, operated under Kobaltstack LLC. We want you to have a good experience with the Service, and this policy explains how refunds and cancellations work.

By making a purchase through Phone Simulator, you agree to this Refund Policy along with our Terms of Service and Privacy Policy.

If you're not satisfied with the Service for any reason, please contact us first — we're happy to help resolve the issue.

Refunds

You may request a refund within 14 days of your original purchase date. Approved refunds are issued to the original payment method and processed within 14 days of approval.

Your statutory consumer rights — including any withdrawal or cancellation periods required under the laws of your country of residence — are unaffected by this policy and always take precedence over it.

Subscriptions

You can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period, and you'll retain access to Phone Simulator until then. No partial refunds are issued for unused time within a billing period, unless required by law.

If you believe you were charged after cancelling, please contact us at support@phone-simulator.com and we'll resolve it.

Free plans and trials

Features or plans marked as "Free" do not involve a monetary transaction and are therefore not subject to refunds.

How to request a refund

To request a refund, email us at support@phone-simulator.com with your order details (email used at purchase, approximate date, and reason for the request). We aim to respond within 2 business days.

Exceptions

We may decline a refund request where there is evidence of fraud, abuse of this policy, or other manipulative behavior.

If you purchased through a third-party platform (for example, the Chrome Web Store or another app marketplace), that platform's own refund policy governs your purchase instead of this one.

Contact us

Questions about this Refund Policy can be directed to: support@phone-simulator.com